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What is the difference between the RightAnswers Self-Service Portal and Knowledge-Paks?

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	Date/Time	Made By	Edit Note	Type	Scope
	Feb 5 2007, 12:19 PM EST	usfcahelpdesk		edit	27 words added 10 words deleted
Change: USF students, faculty and staff should use the Self-Service PortalPortal. It offers a customized front page and subset of RightAnswers solutions for each user group (such as the USF users group). Log in at https://ivy.usfca.edu:8443/ss_usfo/login_raremedy.jsp?lang=en using your USFconnect ID and password.TheHelp Desk support analysts Knowledge-Paksshould use View changes from previous version. (Word count: 109)
	Feb 5 2007, 12:14 PM EST	usfcahelpdesk		edit	18 words added 28 words deleted
Change: portal includes solutions aimed at students, faculty, staff andUSF otherusers generalgroup). users.Log in at https://ivy.usfca.edu:8443/ss_usfo/login_raremedy.jsp?lang=en using your USFconnect ID and password.The Knowledge-Paks contain all RightAnswers solutions (except those submitted by other users and not licensed by RightAnswers to be shared).Theyshared), includeincluding View changes from previous version. (Word count: 92)
	Feb 5 2007, 12:08 PM EST	usfcahelpdesk	Rename	rename	No content added or deleted.
Change: Renamed from For Help Desk support analysts - What is the difference between the RightAnswers Self-Service Portal by usfcahelpdesk Feb 5 2007, 12:08 PM EST for: Rename
	Feb 5 2007, 12:07 PM EST	usfcahelpdesk		edit	82 words added
Change: Log in at https://ivy.usfca.edu:8443/ss_usfo/login_raremedy.jsp?lang=en using your USFconnect ID and password.The Knowledge-Paks contain all RightAnswers solutions (except those submitted by other users and not licensed by RightAnswers to be shared).They include solutions intended for ITS’s Help Desk support analysts.Log in at http://www.knowledgepak.com/kpaksonline/kpol.asp using USF’s RightAnswers log-in and password. View changes from previous version. (Word count: 103)
	Feb 5 2007, 12:06 PM EST	usfcahelpdesk		create	No content added or deleted.
Change: Created by usfcahelpdesk Feb 5 2007, 12:06 PM EST for: no reason given

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