TheUSF students, faculty and staff should use the Self-Service PortalPortal. It offers a customized front page and subset of RightAnswers solutions for each user group (such as the USF users group). Log in at https://ivy.usfca.edu:8443/ss_usfo/login_raremedy.jsp?lang=en using your USFconnect ID and password.

TheHelp Desk support analysts Knowledge-Paksshould use the Knowledge-Paks. They contain all RightAnswers solutions (except those submitted by other usersuser groups and not licensed by RightAnswers to be shared), including solutions intended for USF'sinternal Helpuse Deskby supportUSF's Help analysts.Desk. Log in at http://www.knowledgepak.com/kpaksonline/kpol.asp using USF’s RightAnswers log-in and password.