Change: forof whom to contact in other departments for specific issues, what info needs to be collected and how should it should be passed on (such as the order of the info). For example, what Shining needs to add a printer to a printprinter cluster.AlphaHelp Desk   View changes from previous version. (Word count: 392)

Change: New staffTK - Configuring RemedyEmail TK - Configuring Outlook to access Help Desk email account, accessing personal and department USFconnect email (two profiles) through OutlookConfiguring Entourage to access the Help Desk email accountHow can I transfer Eudora mailboxes and   View changes from previous version. (Word count: 390)

Change: equipment to users, such as adaptersClosed vs. resolved Remedy tickets - the latter can only be reopened by the Help Desk supervisor or managerBurning a security CDJed's suggestion - table/list for whom to contact in other departments   View changes from previous version. (Word count: 368)

Change: Frank sometimes encounters an error 47 when configuring Meeting Maker for the first time on a PC. Solution: exit and try again.Printers/printingPrinter next to Nikki's desk is LMN237 - click here for instructions on setting up a Windows 2000/XP PC to print to a network printer.Requesting   View changes from previous version. (Word count: 366)

Change: Frank sometimes encounters an error 47 when configuring Meeting Maker for the first time on a PC. Solution: exit and try again.TK - Remote desktop connectionTK - WebexWaivers - working on personal equipmentLending equipment, such as adaptersClosed vs. resolved Remedy tickets   View changes from previous version. (Word count: 366)

Change: \\archer\CS\Technical Support\Replacement Project\Replacement Project Year 6\Instructions\Installation Instructions\Mac Repairing AD logins.docKitchen coffee pot instructionsGet these solutions from emails: Alpha log-in How to change the Windows XP product activation key codeAlpha users using Datacomet on Macs - no expired password dialog boxVerifying active, disabled and non-existent Alpha accounts   View changes from previous version. (Word count: 368)

Change: \\archer\CS\Technical Support\Replacement Project\Replacement Project Year 6\Instructions\Installation Instructions\Mac Repairing AD logins.docKitchen coffee pot instructionsGet these solutions from emails: Alpha log-in How to change the Windows XP product activation key codeAlpha users using Datacomet on Macs - no expired password dialog boxVerifying active, disabled and non-existent Alpha accounts   View changes from previous version. (Word count: 349)

Change:  for instructions on setting up a Windows 2000/XP PC to print to a network printer.Help Desk Alpha handbookSIS screensZEQ?Alpha, AD, SI, FR, HR contactsTK - Banner support Supported browsersSet up for various browsers, two browser windowsMyBanner NavigationBlocksSearching with wildcards   View changes from previous version. (Word count: 335)

Change: Resetting PRAM (if OS does not load)Print screenScreen shot Imaging or re-imaging a Mac TK - Starting Disk Warrior without restarting Mac OS XInstalling/upgrading Meeting Maker 8.5Printers/printingPrinter scripts at \\matrix\ITSCS\Printer Scripts, place printer script in C:\Documents and Settings\Default User\Start Menu\Programs\Startup\\archer\CS\Technical Support\Replacement Project\Replacement   View changes from previous version. (Word count: 261)

Change: There were only format changes (bold, italics, etc.) in this version. See this version for details. (Word count: 277)