Quick guide to editing a Wetpaint wiki

This wiki's purpose
1. Gather and organize info for USF-specific solutions for the RightAnswers knowledge database. Asking full-time techs to choose areas or topics to concentrate on.
2. Sharing knowledge, training new staff and ensuring consistency in responses to users.

Main categories (click to view links to solutions)
Blackboard - Mostly finished
Classroom technology (for faculty)
Computer labs
E-mail - Mostly finished
General computer use
Hardware/software purchases - Posted
Help Desk - Posted
Log-in/password - Mostly finished
Phones
Policies
Printing
Security
USFconnect - Mostly finished
USFfiles - Mostly finished
Wireless connectivity - Posted

Not for general users
Help Desk support analyst solutions

Note
The structure of this wiki will not always correspond one-to-one with solutions for the RightAnswers database.

Known issues
Automate backup
Explore internal hosting

Solutions needing categorization
Include new answer – Adding user as an administrator in Windows XP
Include new answer – Changing USFconnect group leaders
Include new answer – Resetting Apple PowerBook power management unit
Include new answer – Using department MFPs to scan documents
For faculty - How can I access Turnitin.com, the anti-plagiarism site? - Posted
How can I find my USF ID number? - Posted
Synchronizing Meeting Maker with Palm - Posted
Serena Collage - Posted
Cable TV problems - Posted

Solutions already submitted to RightAnswers
(More already categorized, especially under Email and Classroom Technology)
Computer workstation is locked
Error: Versa Mail hangs or restarts on a Treo
How to: Change VLAN at your desk
How to: Ghost a computer over the network
How to: Import online clip art into Microsoft Word 2004 for Macintosh
Known error: Javascript errors in USFconnect Webmail Addressbook
Oracle Forms (IMB) online help blocked by Google Toolbar